Confidential and Anonymous
Your identity is protected. You can choose to remain completely anonymous or provide contact information confidentially.
If you have witnessed or been a victim of a situation that violates ethical, legal or regulatory standards, you can submit a report securely and confidentially. Your identity will be protected and the report will be handled with the utmost confidentiality.
Your identity is protected. You can choose to remain completely anonymous or provide contact information confidentially.
All reports are encrypted end-to-end. Your data is protected in accordance with GDPR and EU Directive 2019/1937.
Simple and intuitive interface. Access your secure inbox at any time to track the investigation progress.
If you have any additional questions, please contact us via email: [email protected]
Any employee of the company, regardless of the type of employment contract, can submit a report. In addition, all individuals who, in the context of their professional activity, have some type of relationship with the company (for example, workers from suppliers, service providers, contractors, subcontractors, public entities, etc.), as well as members of administrative, management, supervisory or oversight bodies, interns, candidates in recruitment processes and participants in procurement tenders, are also entitled to submit reports.
The report can be made in writing, anonymously or with identification, through the following means:
Online: Submitted through the platform that supports the internal Reporting Channel on the company's institutional website.
The company guarantees, in all cases, the confidentiality and protection of the reporter's data, in accordance with the provisions of GDPR.
After submitting the report online through the Reporting Channel, the reporter will receive:
Immediately: Information about the receipt of the report, with the assignment of an access code at the time of registration on the platform.
Within 7 days: Information about the requirements, competent authorities and the form of admissibility for external reporting, allowing the report to be consulted on the platform using the access code provided.
Within 3 months: Information about the measures planned or adopted to follow up on the report, as well as the respective reasoning, with the possibility of consulting the report on the platform.
Within 15 days: Information about the result of the report analysis, if the reporter so requests, with the possibility of consultation on the platform.
For reports made by other means, the reporter will be informed:
Within 7 days: About the receipt of the report, including requirements, competent authorities and form of admissibility for external reporting.
Within 3 months: About the measures planned or adopted to follow up on the report and the respective reasoning.
If necessary: Contact to obtain additional information, if anonymity has not been requested.
Within 15 days: About the result of the report analysis, if the reporter so requests.
Any act or omission, committed intentionally or negligently, that constitutes a crime or administrative offense, as described in paragraph 1 of article 2 of Law No. 93/2021, of December 20, in the following areas can be reported:
Public procurement.
Corruption and related offenses (article 3 of the General Corruption Prevention Regime).
Financial services, products and markets, including the prevention of money laundering and terrorist financing.
Protection of privacy and personal data, as well as network and information systems security.
Product safety and conformity.
Transport safety.
Environmental protection.
Radiation protection and nuclear safety.
Food safety for human and animal consumption, animal health and animal welfare.
Public health.
Consumer protection.
Acts or omissions contrary to the financial interests of the European Union, pursuant to article 325 of the Treaty on the Functioning of the European Union.
Internal market rules, pursuant to paragraph 2 of article 26 of the Treaty on the Functioning of the European Union.
Additionally, it is possible to report complaints outside these domains.
It is possible to report violations that have already occurred, that are ongoing, or that can reasonably be anticipated.
After submitting an internal report, the company:
Informs the reporter, within seven days, about the receipt of the report. In this notification, the reporter is also informed in a clear and accessible manner about the requirements, competent authorities and the admissibility of external reporting, in accordance with articles 7, 12 and 14.
Carries out the necessary activities to verify the allegations contained in the report and, if applicable, to stop the reported violation. This may include opening an internal inquiry or communicating with the competent authority for the investigation of the violation, including European Union institutions, bodies or agencies.
Contacts the reporter if additional information is needed and if the reporter has not requested anonymity.
Communicates, within a maximum period of three months from the date of receipt of the report, the measures planned or adopted to follow up on the report and the respective reasoning.
Note: If the report is registered online in the Reporting Channel, contact with the reporter will be made through the platform, allowing the report to be consulted with the access code provided at registration.
If the report was submitted through the Reporting Channel, a code will be presented after submission. This code must be used to check the status of the report. On the same page, you will also have the option to download a PDF document containing the generated code.
Attention: This code is personal and confidential, being the only means of accessing and monitoring your report process. If you lose or forget the code, it will not be possible to generate a new one.
By clicking the "Check Report" button, you can access the submitted report and monitor the status of the process, as well as the respective response after the analysis.
If the report was made by other means, the reporter may request information through the same channel.
The identity of the reporter, as well as any information that may, directly or indirectly, allow their identification and that of third parties mentioned in the report, is considered confidential and of restricted access to those responsible for the Reporting Channel.
The identity of the reporter will only be disclosed in case of legal obligation or court decision.
Before any disclosure of information, a written communication will be sent to the reporter, explaining the reasons for the disclosure of confidential data, unless such communication compromises ongoing investigations or judicial proceedings.
The Reporting Channel was implemented in accordance with the requirements established in Law No. 93/2021, of December 20, which regulates the protection of whistleblowers. Thus, the company guarantees the reporter an equivalent level of protection in all reported cases.
This includes the guarantee that the reporter will not be subject to acts of retaliation. The company undertakes to employ the necessary and appropriate means to stop any act of retaliation that may be verified or of which it becomes aware.
All personal data collected will be processed in accordance with current legislation on Personal Data Protection. They are safeguarded in accordance with the General Data Protection Regulation, approved by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, which was transposed into national law by Laws No. 58/2019 and No. 59/2019, both of August 8.
The report record, which includes personal data, will only be kept for the time strictly necessary for its processing.
The processing of personal data is based on compliance with a legal obligation that entities must respect.
Protection of third parties: The protection conferred by the regime also extends to third parties who assist or have some connection with the reporter.
Yes, the reception and follow-up of reports are carried out impartially and independently. Safeguard procedures are in place to ensure impartiality, especially in situations that may involve conflicts of interest.
Reports received will be kept for a minimum period of five years. In addition, this period may be extended while there are associated judicial, administrative or disciplinary proceedings.
Yes, the reporter can request the withdrawal of their report, although it is important to consider that the entity may have legal obligations that prevent it from doing so.
Making a false report can have legal and disciplinary consequences, and the reporter may be held liable for slander or defamation.
This application operates independently from the organization's website and intranet, being managed by canaldadenuncia.com and hosted on external, protected servers. Please note that this platform should not be used in emergency situations. In case of immediate danger, contact authorities directly, such as the police.